Terms of Use

1. Acceptance of These Terms

Your continued use of the Website constitutes your ongoing acceptance of these Terms, including any updates we may make from time to time. We reserve the right to amend these Terms at any time. Amended Terms will be published on this page with a revised effective date. Where amendments are material, we will take reasonable steps to draw them to your attention. Your use of the Website after an amendment is published constitutes your acceptance of the amended Terms.

These Terms apply to all visitors, browsers, registered users and any other person who accesses or uses the Website, regardless of the device or method of access used.

2. Purpose of the Website

The Website is provided as an information and reservation-request service for Merquessianfinecuisine, a hotel-casino and fine-dining establishment situated in Arrowtown, New Zealand. The Website allows visitors to:

• learn about the property, its facilities and services;
• browse dining information and menus;
• submit accommodation and dining reservation requests;
• access information about the casino floor and responsible gaming resources;
• contact our team directly.

The Website does not offer online gambling, wagering or any form of real-money gaming. All casino activities take place exclusively on the physical premises of Merquessianfinecuisine at .

3. Permitted Use

3.1 Authorised Use

You may use the Website solely for lawful personal and non-commercial purposes, including browsing property information and submitting genuine reservation requests.

3.2 Prohibited Conduct

When using the Website you must not:

• use the Website in any way that violates any applicable New Zealand law or regulation, or any law applicable in your jurisdiction;
• reproduce, duplicate, copy, sell, resell or exploit any part of the Website for commercial purposes without our prior written consent;
• transmit unsolicited commercial communications (spam);
• upload, post or transmit any content that is unlawful, defamatory, abusive, threatening, obscene or otherwise objectionable;
• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, computer or database connected to the Website;
• attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
• use automated data-gathering tools (including scrapers, crawlers or bots) to extract content from the Website without our prior written consent;
• impersonate any person or entity or misrepresent your affiliation with any person or entity;
• use the Website to submit false, misleading or fraudulent reservation requests.

3.3 Breach of Permitted Use

We reserve the right to restrict or terminate your access to the Website without notice if we reasonably believe you have breached any provision of this section or any other provision of these Terms. Any such breach may also be reported to the relevant law-enforcement authorities.

4. Intellectual Property

4.1 Ownership

All content published on the Website — including but not limited to text, graphics, photographs, images, video, audio, logos, trade marks, service marks, trade names, data compilations and software — is the property of or its licensors and is protected by New Zealand and international copyright, trade mark and other intellectual property laws.

4.2 Limited Licence to Users

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website content for your personal, non-commercial use only. This licence does not include the right to:

• download or copy content (other than page caching necessary for normal browsing);
• modify or create derivative works of any content;
• use any data mining, robots or similar data-gathering tools;
• use content for commercial purposes without our express written consent.

4.3 Trade Marks

The name "Merquessianfinecuisine", our logo and all related marks are trade marks of . Nothing in these Terms grants you any right to use our trade marks without our prior written consent.

4.4 User-Submitted Content

If you submit content to us via the Website (for example, through a contact or review form), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, adapt and publish that content in connection with our business. You confirm that you own or have the necessary rights to grant this licence and that the content does not infringe any third-party rights.

5. Reservation Requests, Rates and Booking Terms

5.1 Nature of Reservation Requests

Submitting a reservation request through the Website does not constitute a confirmed booking. A binding contract for accommodation or dining is formed only when we send you a written booking confirmation by email. We reserve the right to decline any reservation request at our discretion.

5.2 Accuracy of Information

You must provide accurate, complete and up-to-date information when submitting a reservation request. We accept no liability for errors arising from information you provide that is inaccurate or incomplete.

5.3 Rates and Pricing

Room rates and dining prices displayed on the Website are quoted in New Zealand dollars (NZD) and include Goods and Services Tax (GST) at the current rate unless otherwise stated. We reserve the right to correct any pricing errors at any time. In the event of a pricing error, we will contact you before processing any payment and you will have the option to proceed at the corrected rate or cancel your reservation without penalty.

5.4 Cancellation and Modification

Cancellation and modification terms applicable to your booking will be set out in your booking confirmation. Failure to comply with the applicable cancellation policy may result in the retention of a deposit or the charging of a cancellation fee, as detailed in your confirmation.

5.5 No-Shows

If you fail to arrive on your scheduled arrival date without prior cancellation, we reserve the right to charge a no-show fee as specified in your booking confirmation and to release the reservation.

5.6 Third-Party Booking Channels

Where you make a reservation through a third-party booking platform or travel agent, the terms and conditions of that third party will also apply. We are not responsible for any errors or omissions made by third-party booking channels.

6. Age Restriction

Access to the casino floor and participation in any gaming activities at the Merquessianfinecuisine premises is restricted to persons who are 18 years of age or older. This age restriction is strictly enforced in accordance with New Zealand law. Valid government-issued photo identification may be required at any time.

The Website is intended for use by persons aged 18 and over. By using this Website you confirm that you are at least 18 years of age. If we discover that a person under the age of 18 has provided personal information through the Website, we will take reasonable steps to delete that information promptly.

7. Responsible Gaming

Merquessianfinecuisine is committed to promoting responsible gaming on its premises. Gaming is intended to be an enjoyable leisure activity. We encourage all guests to set personal limits and to be aware of the potential risks associated with gambling.

7.1 Our Commitment

Our team is trained to identify signs of problem gambling and to provide assistance or referrals to appropriate support services. We support a culture in which guests feel comfortable requesting help or information at any time.

7.2 Self-Exclusion

If you believe that your gaming has become problematic, you may request a self-exclusion arrangement directly with our management team at the property. Self-exclusion means that you agree not to enter the casino floor for a specified period, and we will take reasonable steps to enforce that arrangement.

7.3 Support Resources

The following organisations publish public guidance, self-assessment tools and support resources for people affected by problem gambling in New Zealand:

• The Department of Internal Affairs (DIA) — the New Zealand government agency responsible for gambling regulation, which publishes public information on gambling harm and the regulatory framework at www.dia.govt.nz.
• Problem Gambling Foundation of New Zealand — a national organisation providing free confidential support to people affected by problem gambling, available at www.pgf.nz.
• Gambling Helpline — a free and confidential helpline operating within New Zealand (details published at www.gamblinghelpline.co.nz).

7.4 Responsible Gaming Tips

• Decide on a budget before you start and stick to it.
• Set a time limit for your gaming session.
• Never chase losses.
• Do not game when you are emotionally distressed or fatigued.
• Treat gaming as entertainment, not as a source of income.
• Seek help immediately if gambling is causing you or others distress.

8. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not constitute our endorsement or approval of those websites, their content or the organisations that operate them. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

If you access a third-party website through a link on our Website, you do so entirely at your own risk and subject to the terms and conditions applicable to that third-party website.

You may not create a link to our Website from another website without our prior written consent. Where we grant consent, links must be presented in a manner that is fair, legal and does not damage our reputation or take advantage of it.

9. Website Availability

We aim to make the Website available at all times, but we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable due to scheduled maintenance, emergency maintenance, technical failures, events outside our reasonable control or for any other reason.

We reserve the right to suspend, withdraw or restrict access to all or any part of the Website at any time and without notice. We will not be liable to you if the Website is unavailable at any time or for any period.

10. Limitation of Liability

10.1 Content Accuracy

The content on the Website is provided for general information purposes only. Whilst we take reasonable care to ensure that the information is accurate and up to date, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, suitability or availability of any content on the Website.

10.2 Exclusion of Liability

To the fullest extent permitted by New Zealand law, excludes all liability for:

• any direct, indirect, special, incidental or consequential loss or damage arising out of or in connection with your use of, or inability to use, the Website or any content on it;
• any loss of data, profits, revenue, business or goodwill arising in connection with the Website;
• any damage to your device, software or data resulting from your use of the Website or from material posted on it;
• any inaccuracy or omission in the information on the Website;
• any content on third-party websites linked from the Website.

10.3 Consumer Guarantee Act 1993

Nothing in these Terms is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand consumer protection legislation that cannot lawfully be excluded or limited.

10.4 Cap on Liability

Where liability cannot be entirely excluded by law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Website shall not exceed NZD 500.

11. Privacy and Personal Information

Your use of the Website involves the collection and processing of personal information. We are committed to handling your personal information in accordance with the Privacy Act 2020 (New Zealand). Our Privacy Policy, which forms part of these Terms, sets out how we collect, use, store, disclose and protect your personal information, including any special-category personal data.

For all privacy-related enquiries or to exercise your rights under the Privacy Act 2020, please contact our Privacy Officer at: privacy@merquessianfinecuisine.com.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of New Zealand.

The courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the dispute resolution procedure set out in Section 13 below.

13. Disputes and Complaints

13.1 Internal Resolution

If you have a complaint or concern about the Website, a booking, or any aspect of our services, we encourage you to contact us in the first instance so that we have the opportunity to resolve the matter promptly and fairly. We aim to acknowledge all written complaints within five (5) business days and to provide a substantive response within twenty (20) business days of receipt.

13.2 External Resolution

If we are unable to resolve your complaint to your satisfaction, you may seek assistance from an appropriate New Zealand dispute resolution body or regulatory authority. For gaming-related complaints, the Department of Internal Affairs publishes information about complaint pathways on its website at www.dia.govt.nz. For consumer disputes, the Commerce Commission and the Disputes Tribunal provide accessible resolution pathways.

13.3 Limitation Period

Any claim or cause of action you may have arising out of or relating to your use of the Website must be commenced within one (1) year after the cause of action accrues, or such longer period as may be required by applicable New Zealand law.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued to you, constitute the entire agreement between you and in relation to your use of the Website and supersede all prior representations, agreements and understandings.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of to be effective.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time, including in connection with a merger, acquisition or sale of assets.

14.5 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, civil unrest, pandemic, severe weather events, or failures of third-party infrastructure.

15. Contact Details

If you have any questions about these Terms or about the Website, please contact us using the details below:

These Terms were last reviewed and updated on 1 June 2025.